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If the issue persists, uninstall Zoom, restart your Mac and use one of Zoom’s direct download links to install a fresh copy of the app.
If you can’t update Zoom on Mac, make sure to enter your Mac admin username and password when prompted, not your Zoom credentials. You need to contact your IT admin and ask them to help you update the app. That could explain why you can’t install the latest Zoom updates on your computer. On the other hand, if your desktop client was installed by your IT admin, they may have removed the AutoUpdate feature. The click on Security > Privacy Click on the padlock in the bottom left hand corner to make changes to the Security & Privacy settings. To do this go to the Apple Logo in the top left of your screen and choose System > Preferences. Your Mac should automatically launch the newest app version. To install Zoom or Zoom Rooms on your Mac you first need to change the installation preferences on your Mac. If your Zoom menu doesn’t have an uninstall option, download the latest app version through Safari and double-click on the file to launch it. Then empty your Trash folder, restart your machine and install a fresh copy of Zoom.īy the way, if you can’t download the app from Zoom’s main download page, you can use one of the direct download links below: Or click on the Zoom menu and select Uninstall Zoom. Launch Finder, go to Applications, locate Zoom and simply drag the app to the Trash folder. Reinstall the AppĪs Zoom suggests, if the update process fails with an obscure error code, uninstall the old app. But you actually need to type in your Mac admin username and password. To set up zoom, choose Apple menu > System Preferences, then click Accessibility. When the app asks you to enter your username and password, you would normally think you need to enter your Zoom username and account password. If you enter your Zoom login details instead, you won’t be able to complete the update process. Click on your Apple Menu, go to System Preferences, and click on System Update to check for updates.ĭuring the update process, Zoom may prompt you to enter your administrator name and password. A number of users said that updating their OS version fixed their Zoom installation errors. While some can only be configured by the Zoom Admin or IT Admin, some settings can be configured by the end-user as well. Settings can be configured in multiple places.
You can try to update your desktop app after the meeting is over.Īlso, make sure you’re running the latest macOS version on your computer. Click on Download for IT Admin, and then click the Download button under Zoom Client for Meetings. If you can’t use Zoom on your Mac because you’re running an outdated app version, use the Zoom Web client or mobile app. Why Won’t My Mac Download the Latest Zoom Updates? Use the Web App Take advantage of a complete solution that includes video, audio, and screen-sharing experience across ZoomPresence, Windows, Mac, iOS, Android, and H.323/SIP room systems. Why Won’t My Mac Download the Latest Zoom Updates? Zoom, the cloud meeting company, unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform.